Effective August 2, 2026
Shepherd Tech Solutions ("Shepherd Tech Solutions," "we," "us," or "our") respects your privacy. This policy explains what information we collect, why we collect it, how we use it, and the choices you have. It applies to our website, our contact forms, and our SMS/text messaging program.
Information we collect
We only collect information you give us or that is needed to operate the site:
- Contact information — your name, email address, mobile phone number, and business name when you submit a form, request a quote, or sign up to receive text messages from us.
- Message content — the content of messages you send us through our web forms, email, or SMS.
- Service information — details about your systems, accounts, or environment that you share with us so we can provide consulting and support services.
- Technical information — standard server log data such as IP address, browser type, and pages visited, used to keep the site secure and working correctly.
- Cookies — a strictly necessary cookie that remembers your cookie preference. We do not load analytics or advertising cookies unless you accept them.
How we use your information
- To respond to your questions and provide the services you request.
- To send service-related and account-related text messages you have opted in to receive.
- To send appointment reminders, scheduling updates, support notifications, and billing notices.
- To maintain records of consent, opt-outs, and communications as required by law.
- To secure, maintain, and improve our website and services.
SMS and mobile information
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party, and are excluded from every other category of information sharing described in this policy.
If you provide your mobile number and opt in to our messaging program, we use that number only to send the categories of messages described in our SMS Terms & Conditions. We may share your mobile number with our messaging service provider strictly for the purpose of delivering those messages to you; that provider is contractually prohibited from using the number for its own purposes.
You can stop receiving messages at any time by replying STOP to any message from us. Reply HELP for assistance. Message and data rates may apply.
When we share information
We do not sell your personal information. We share information only in these limited situations:
- Service providers — vendors that host our website, deliver our forms and messages, or process payments, each acting under contract and only on our instructions.
- Legal requirements — when required by law, subpoena, or a valid government request, or to protect our rights, safety, or property.
- Business transfer — if our business is merged or acquired, information may transfer as part of that transaction, subject to this policy.
As stated above, SMS opt-in data and consent are excluded from all of the categories in this section and are not shared with any third party.
Data retention
We keep personal information only as long as needed to provide our services, meet legal and tax obligations, resolve disputes, and enforce our agreements. Consent and opt-out records are retained as required by messaging regulations.
Security
We use reasonable administrative, technical, and physical safeguards to protect the information we hold, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
- Reply STOP to any text message to opt out of SMS at any time.
- Use the unsubscribe link in any marketing email to opt out of email.
- Request a copy of the personal information we hold about you, or ask us to correct or delete it.
- Adjust or withdraw your cookie preference at any time through the banner on our site.
To exercise any of these rights, contact us using the details below. We respond to verified requests within the timeframe required by applicable law.
Children's privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 13. If we learn we have collected such information, we will delete it.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the effective date at the top of this page. Material changes affecting our SMS program will be communicated before they take effect.
Contact us
Shepherd Tech Solutions
[STREET ADDRESS]
[CITY, STATE ZIP]
Email: [SUPPORT EMAIL]
Phone: [BUSINESS PHONE]